Frequently Asked Question
About Product
Yes. Samples are available for quality checking before placing bulk orders.
Yes. We provide OEM & ODM services, including customized sizes, tread patterns, branding, and packaging according to your requirements.
Yes. We can share detailed product specifications, including material composition, load index, and performance test reports.
Yes. Our products comply with certification standards such as CCC, E-mark, DOT, and ISO9001, and we can provide relevant certifications upon request.
Each batch is tested for load capacity, wear resistance, impact resistance, and air retention (for pneumatic models) before shipment.
Our sales team will recommend the most suitable wheel type based on your target market, and budget.
Yes. Once we receive your inquiry, we can send you the latest product catalog containing specifications and product images.
About Purchasing & Orders
You can contact us directly through our website or by email. Please provide details such as product type, size, quantity, and destination port so we can prepare an accurate quotation.
The MOQ for each size and tread pattern is 200 pieces.
It depends on the order type and quantity, typically within 20-30 days after the deposit is paid.
Yes. We provide order tracking updates, including production progress, packaging photos, and shipment details.
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Small adjustments are acceptable before production starts. If production has begun, changes may affect both lead time and cost.
About Shipping
We can arrange sea freight, air freight, and international express (DHL, FedEx, UPS) depending on your order volume and urgency. For bulk orders, sea freight is the most cost-effective option.
Since our factory is located in Qingdao, China, we typically ship from the Port of Qingdao.
Yes. We can ship under FOB, CIF, EXW, or other trade terms depending on your preference.
Yes. We can work with your appointed forwarder or recommend reliable logistics partners if you prefer.
Yes. For some countries, we can provide DDP (Delivered Duty Paid) or door-to-door services. Please confirm with our sales team in advance.
Absolutely. If you order multiple types of tires, we can combine them into one container to save logistics costs.
Yes. If your order does not reach a full container, we can arrange LCL shipment to reduce logistics cost.
We supply all necessary documents (invoice, packing list, bill of lading, certificates, etc.) to help you complete customs clearance smoothly.
Absolutely. If you order multiple types of tires, we can combine them into one container to save logistics costs.
About Payment
We usually accept T/T (bank transfer), L/C at sight, and other secure international payment methods.
Our common terms are 30% deposit by T/T, and 70% balance before shipment. For long-term partners, flexible terms can be discussed.
Yes. We primarily accept payments in US dollars, but we can also accommodate payments in RMB.
Typically, international wire transfers (T/T) take 1-3 business days to clear. Upon receipt of payment, our finance department will confirm and immediately arrange for production of the goods.
About After-sales & Support
Yes. All our tires are covered by a warranty against manufacturing defects. The warranty period depends on the specific product type.
Yes. Our technical team can provide installation guidance, product usage instructions, and troubleshooting support whenever you need it.
Yes. We have a dedicated after-sales department that handles bulk order service and ensures long-term cooperation with wholesaler.
Yes. We can share product manuals, and online guidance to help your sales team.
You can reach us via email, phone, or WhatsApp. Our service team is always ready to assist you.
Don’t See Your Question Answered Here?
No worries — just ask us! Our customer support team is available to provide the answers you need, whether it’s about product specifications, bulk orders, or after-sales service.